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WaveWare Paging System Troubleshooting

When you have Difficulty Operating your WaveWare Paging System, Check the Following Common Problem Areas.

When the WaveWare v8 Paging System is assembled and Power is Applied, you should be able to see a GREEN POWER LED Illuminated on the side of the Transmitter unit. If not, verify that all connections are tight and verify that 110 VAC power is available at the Power Outlet.
If connections are tight, power is available and the GREEN POWER LED doesn't Illuminate, determine if the Power Supply is at fault by trying another Power Supply. If the Transmitter unit still does not respond, the transmitter unit is most likely in need of repair or replacement.

At "Power-up", the transmitter unit will send a status message through the serial port to the Host PC.

When you send a paging message command to the WaveWare Paging System from the PC or Paging Terminal, the GREEN RF TX LED on the side of the transmitter should Illumintae for a few seconds to Indicate that transmission is occurring. If you don't receive a message on the selected paging receiver, follow the checklist below to troubleshoot paging recpetion:

1: Pager is turned "ON"
2: Pager has a "Fresh" Battery
3: Pager properly defined in the "Paging Control Application Software" on the host PC or in the "Paging Terminal"
4: Pager located at least an "Arms Length" away from transmitter unit during transmission. (Some paging
receivers do not properly decode paging messages when the receivers are located in close proximity to the
transmitter antenna, due to the radio signal being too strong)
5: Antenna attached to transmitter unit
6: Pager at the same "Frequency" as the WaveWare Paging System
7: Pager uses "POCSAG" paging Protocol

Carrier Detect:

If the "Carrier Detect" mode is Activated, and you find that paging transmissions are Delayed for significant periods of time due to Interference on the Channel, you should Temporarily Inactivate the Carrier Detect mode to allow transmissions to occur regardless of other transmissions on the channel. You may find that you get excellent paging reception even with Carrier Detect Inactivated. Please note that the typical WaveWare Paging System installation uses a 2-watt system that operates subservient to other operators on the same frequency. If you find that the unwanted transmissions are legal, and if you find that your paging reception is suffering due to the unwanted transmissions from another source, you may have to change your paging system to another frequency. A frequency change is a costly process and should be avoided .

If you have multiple WaveWare Paging Systems installed in the same facility, and at the same operating frequency, you should activate the Carrier Detect mode on all paging systems in order to ensure paging messages are being properly transmitted to paging receivers.

Com Port Settings

Still No LUCK?

You may be Required to configure the Com Ports in the paging transmitter to establish the appropriate operating mode and serial communcation parameters.
See the Programming Guide on how to configure the Com Ports and for more Information.

After reviewing the above troubleshooting information, if you continue having difficulty operating your WaveWare Paging System, please e-mail Tech Support at: support@wirelessmessaging.com or call: 972.479.1702 x109.

Send an E-Mail to support@wirelessmessaging.com or Call: 972.479.1702